Privacy Policy

At Carpet Masters, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services or interact with our website. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services. The types of information we collect include:

Personal Identification Information: This includes your name, email address, phone number, and address, which you provide when booking a service or filling out a form on our website.Payment Information: If you make a purchase or pay for services, we collect payment details such as your credit card number or other financial information necessary to process your transaction.Usage Data: When you visit our website, we may collect information such as your IP address, browser type, and pages visited. This helps us improve the functionality and user experience of our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To Provide Services: We use your information to book and manage appointments, process payments, and communicate with you regarding our services.To Improve Customer Service: Your information helps us respond to your inquiries and support needs more efficiently.To Improve Our Website: We use the information collected from visitors to optimize and improve our website's functionality and design.To Process Payments: We use financial data to process payments for services, and we may use third-party payment processors to facilitate these transactions.Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, offers, or updates about our services.

3. How We Protect Your Information

Carpet Masters takes the security of your personal information seriously. We implement a variety of security measures to protect your data, including:

Encryption: Sensitive data, such as payment information, is encrypted and transmitted securely using SSL (Secure Socket Layer) technology.Access Control: Only authorized personnel have access to your personal information, and we regularly review our security practices to ensure the integrity of your data.

Despite these measures, no method of data transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, marketing partners, or customer support providers. These providers are required to maintain the confidentiality of your information and use it only for the purposes we specify.Legal Compliance: We may disclose your personal information if required by law or to comply with legal processes, such as a court order or subpoena.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website and improve its performance.

You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal information:

Access and Update: You may request to access, update, or correct your personal information at any time by contacting us at [email protected] or +1 340-778-6383.Opt-Out of Marketing: If you wish to stop receiving marketing emails or other promotional communications, you can opt out by following the instructions provided in those emails or by contacting us directly.Deletion of Information: You may request the deletion of your personal information, subject to legal or contractual retention obligations.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete that information.

8. Changes to This Privacy Policy

Carpet Masters reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.