Terms Of Service

Last updated: [Date]

Welcome to Carpet Masters. Please read these Terms of Service carefully before using our website or services. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.

1. Services Provided

Carpet Masters provides professional cleaning services, including but not limited to residential cleaning, commercial cleaning, deep cleaning, and move-in/move-out cleaning. The specific scope of work and services provided will be agreed upon with the customer prior to the start of each service.

2. Booking and Scheduling

All cleaning appointments must be scheduled through our website, by phone, or by email. We will do our best to accommodate your preferred date and time, but all appointments are subject to availability. You will receive a confirmation of your appointment via email or phone.

3. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please notify us at least 24 hours before the scheduled service. Cancellations made within 24 hours of the appointment will incur a cancellation fee of [Amount] to cover our loss. Rescheduling requests are subject to availability, and we will do our best to accommodate your new preferred time.

4. Payment Terms

Payments for services are due upon completion of each cleaning unless otherwise arranged. We accept major credit cards, debit cards, and online payments. For recurring services, we offer automated billing, which will occur on the day of service.

Late Payments:

Any payments not received within 7 days of the service date may be subject to a late fee of [Amount]. Failure to settle outstanding payments may result in the suspension of services.

5. Refund Policy

Due to the nature of our services, Carpet Masters does not offer refunds once a cleaning service has been completed. If you are not satisfied with the service provided, please contact us within 24 hours, and we will arrange to re-clean the area of concern at no additional cost.

6. Satisfaction Guarantee

At Carpet Masters, we stand behind the quality of our services. If you are not completely satisfied with the cleaning provided, please contact us within 24 hours of your service, and we will make every effort to address the issue, including re-cleaning the affected areas at no additional cost.

7. Liability

While our cleaners take the utmost care when cleaning your home or office, Carpet Masters is not liable for any damage caused to property as a result of pre-existing conditions, such as loose shelves, broken fixtures, or improperly installed items.

We recommend that you inform us of any fragile or delicate items that may require special care during the cleaning process. Carpet Masters is also not responsible for damage or loss due to events beyond our control, such as fires, floods, or natural disasters.

8. Safety and Working Conditions

To ensure the safety of our cleaners and the quality of service, we request that the premises be free of hazardous materials, including but not limited to biohazards, exposed wiring, and toxic chemicals. If our cleaners encounter unsafe working conditions, we reserve the right to cancel or reschedule the service without penalty.

9. Privacy Policy

We are committed to protecting your privacy. Any personal information collected during the booking process will be kept confidential and will not be shared with third parties except where necessary to complete the service or comply with the law. Please refer to our

for more details.

10. Changes to Terms of Service

Carpet Masters reserves the right to update or modify these Terms of Service at any time without prior notice. It is the responsibility of the customer to review these terms regularly to stay informed of any changes. Continued use of our services after changes have been posted will constitute your acceptance of those changes.